BFBS Cinemas — Frequently Asked Questions

BFBS is only licensed to show films to military personnel, UKBCs and their families with a valid MOD issued ID card. Visiting family members with a green pass must be escorted by their sponsor who must have a valid MOD issued ID card.

Customers in the Falkland Islands can access as per the local restrictions.

Anyone can come to see U or PG films. Before 7pm, children under 12 years of age are permitted to watch U and PG films at the sole discretion of the parent(s)/guardian(s) who will always remain responsible for the child. After 7pm and for all performance of 12A certificate films, children will need to be accompanied by an adult. Children/babies in arms are admitted to U and PG films on the understanding that they are removed from the auditorium should they cause disturbance to other customers.

Ticket prices can be found on each cinema listings page. Admission prices are discussed and agreed in advance between BFBS and the local command.

Family tickets are applicable for 2 adults and 2 children or 1 adult and 3 children. These tickets must be purchased within the same transaction.

Yes. Any customer in receipt of the disability living allowance, attendance allowance, Personal Independence Payment, Adult / Child Disability Payment and Armed Forces Independence Payment or holds a Sight Impaired Registration is eligible to apply for a CEA card. This card will grant their accompanying person providing appropriate assistance a free seat to accompany them to the screening. For more information and application forms, customers can access the website at www.ceacard.co.uk

This is possible at most sites, please contact your local BFBS Cinema for details.

Our staff are legally required to ask for proof that you are old enough to watch an age restricted film if they have any doubt. In order to prove your age, we require official ID that includes a photo and date of birth such as a passport or driver's license.

We reserve the right to refuse customers entry into the auditorium with hot food, alcohol or any other foods bought outside the premises.

Please contact your local cinema manager or contact BFBS direct using the form below. 

We regret that we do not accept card payments in all of our cinemas at present. Some of our cinemas are cash only.

However, card payments can be made at DITG Chicksands, Astra St. Athan, Astra St. Mawgan, and Harbour Lights Falklands.

BFBS will not admit a customer that does not look the correct age for the film certification. BFBS reserves the right to challenge a customer on this issue, as it is not just BFBS policy, but also the law. Customers may be asked to provide proof of age in the form of photographic ID.

Film Classifications

U (Universal) It is impossible to predict what might upset any child. But a 'U' film should be suitable for audiences aged four years and over. 'U' films should be set within a positive moral framework and should offer reassuring counterbalances to any violence, threat, or horror.

PG (Parental Guidance) Unaccompanied children of any age may watch. A 'PG' film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.

12A No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult. Responsibility for allowing under-12s to view lies with the accompanying or supervising adult.

15 No-one younger than 15 may see a '15' film in a cinema.

18 No-one younger than 18 may see an '18' film in a cinema.

Go to www.bbfc.co.uk for further details.

Please visit your local BFBS Cinema during box office opening hours’ 30mins prior to opening times. Opening times can be found on each cinema listings page. Or you can go to the 'Contact Us' section to send us a message, or use the form below. Please include which cinema you are interested in along with details of your enquiry.

With guidance provided via the industry body – UK Cinema Association – individual site assessments have been completed by military management, in line with local regulations and information from chains of command.

Please ensure you follow all safety directions in foyers or as offered by staff members. Duty management reserves the right to ask any customer who chooses not to comply with those instructions to leave the premises immediately. Units will not assume any liability for a failure to comply with safety protocols.

Local safety measures will be in place for your safety, wellbeing and enjoyment. Should you require further information on these measures, please contact your local cinema.

Sensory Screenings provide a friendly environment for individuals with autism spectrum disorder or anyone for whom the environment is suitable and their families to view new release films. These screenings are presented in a lights up, sound down environment with no trailers or advertisements.

Mobile phones are to remain switched off or on silent while in the auditorium. The use of photographic and recording equipment is strictly prohibited. Failure to comply will result in staff asking you to leave the premises.

Please contact your local BFBS Cinema or submit an enquiry using the form or details provided below.

Seating is un-allocated, however please follow local cinema guidance.

Customers are able to purchase tickets and enter the cinema thirty minutes prior to scheduled start time of a film. Ticket sales and doors remain open for 15 minutes after the scheduled start time and customers are still permitted entry to the film until this point.