Frequently Asked Questions

  • Who are BFBS?

    We are a registered charity and have provided and operated cinemas for the British Forces for more than 60 years. You can find out more in our About section.

  • How do the BFBS Cinemas run?

    All BFBS Cinemas are facilities based behind the wire on military bases. They are all Unit Run. BFBS Cinemas agrees to provide the films and full programming service, publicity and engineering support, whilst the Unit agrees to provide the building and all staffing requirements.

  • I am not in the HM Forces. Can I still attend a BFBS Forces Cinema?

    BFBS is only licensed to show films to military personnel, UKBCs and their dependants who are in possession of a valid MOD issued ID card. Visiting family members in possession of a green pass must be escorted by their sponsor who must be in possession of a valid MOD issued ID card.

  • Who decides on the local cinema opening times?

    The Unit decides opening times and days to best suit local requirements.

  • What safety measures have been put in place for a safe re-opening in light of the ongoing Coronavirus/COVID 19 pandemic?

    With guidance provided via the industry body – UK Cinema Association, individual site assessments have been completed by military management, in line with local regulations and information from chains of command.

    Please ensure you follow all safety directions in foyers or as offered by staff members. Duty management reserve the right to ask any customer who chooses not to comply with those instructions to leave the premises immediately. Units will not assume any liability for a failure to comply with safety protocols.

    Local safety measures will be in place for your safety, wellbeing and enjoyment. Should you require further information on these measures please contact your local cinema.

  • Who decides on the local cinema admission prices?

    Admission prices are discussed and agreed in advance between BFBS and the local command.

  • Can my children come to films?

    Anyone can come to (U) or (PG) films. Before 7pm, children under 12 years of age are permitted to watch U and PG films at the sole discretion of the parent(s)/guardian(s) who will remain responsible for the child at all times. After 7pm and for all performance of 12A certificate films children will need to accompanied by an adult. Children/babies in arms are admitted to (U) and (PG) films on the understanding that they are removed from the auditorium should they cause disturbance to other customers.

  • What does (12A) stand for?

    (12A) stands for "12 Advisory". Anyone can go to these films but children under 12 must be accompanied by someone over 18.

  • What about the other film certificates?

    No one under the age of 15 can go to films certified (15) and no one under the age of 18 can go to (18) certificate films. We do not have any discretion about these age rules - it's the law.

  • What forms of ID do you accept to admit for (15) and (18) rated films?

    Our staff are legally required to ask for proof that you are old enough to watch an age restricted film if they have any doubt. In order to prove your age we require official I.D. that includes a photo and date of birth such as a passport or driver's license.

  • How does your Family Ticket work?

    Family tickets are applicable for 2 adults and 2 children or 1 adult and 3 children. These tickets must be purchased within the same transaction.

  • What methods of payment do you accept?

    We regret that we do not accept card payments in all our cinemas at present. Most of our cinemas are cash only.
    However, card payments can be made at The DITG Theatre, Chicksands, The Astra, St. Athan and The Astra St. Mawgan.

  • Do you accept Cinema Exhibitions Association (CEA) cards?

    Yes. Any customer in receipt of the disability living allowance, attendance allowance or Personal Independence Payment, or is a registered blind person is eligible to apply for a CEA card. This card will grant their accompanying carer a free seat to accompany them to the screening. For more information and application forms customers can access the website at

  • Can I bring my own food and drink?

    We reserve the right to refuse customers entry into the screens with hot food, alcohol or any other foods bought outside the premises. All our cinemas display the necessary signage, advising customers of this policy.

  • What 3D system do you use?

    All BFBS cinemas use the Dolby Digital 3D system. This means all 3D glasses must be handed in to cinema staff at the end of the screening. Failure to return your glasses may result in refusal of entry to future screenings.

  • Can I use my mobile phone? Or bring in recording equipment?

    Mobile phones are to remain switched off or on silent while in the auditorium. The use of photographic and recording equipment is strictly prohibited. Failure to comply will result in staff asking you to leave the premises.

  • Can I book the cinema for a party?

    It may be possible for a special performance to be held, providing the local cinema manager agrees. BFBS is obligated to receive advance permission from the Film Distributor for such events, so prior notification is essential. Please contact your local manager or BFBS direct.

  • How do I contact the BFBS Cinemas Department?

    Please go to the Contact Us section where you will able to send a direct message to the BFBS Head Office.

  • How do I contact my local BFBS Cinema direct?

    Please visit the Whats On page for the specific BFBS cinema you are interested in and you will find details listed at the bottom of the page. Or you can go to the 'Contact Us' section to send us a message, stating which cinema you are interested in and the nature of your enquiry.

  • What are Sensory Screenings?

    Sensory Screenings provide a friendly environment for individuals with autism spectrum disorder or anyone for whom the environment is suitable and their families to view new release films. These screenings are presented in a lights up, sound down environment with no trailers or advertisements.

  • What are your box office opening times?

    Customers are able to purchase tickets and enter the cinema thirty minutes prior to scheduled start time of a film. Ticket sales and doors remain open for 15 minutes after the scheduled start time and customers are still permitted entry to the film until this point.

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